1. Introduction and Scope
This Privacy & Cookie Policy explains how Dreamgifts (Kapadokya Han Tourism & Aviation Ltd.) (“Dreamgifts”) collects, uses, stores and shares personal data obtained through the website https://dreamgifts.tr and related digital channels, as well as how cookies are used.
Dreamgifts is committed to protecting your privacy and processes personal data in compliance with the Turkish Personal Data Protection Law No. 6698 (“KVKK”) and applicable legislation.
2. Collection of Personal Data
Your personal data may be collected directly from you or your authorised representative via our website, call centre, e-mail, SMS, social media accounts, online forms, membership and campaign applications, reservation and payment processes.
The categories of personal data processed may include, for example:
- Identity information (name, surname, etc.),
- Contact information (phone, e-mail, address, etc.),
- Billing and payment details,
- Reservation and order history,
- Technical usage data (IP address, logs, device information, etc.).
3. Purposes of Processing Personal Data
Your personal data is processed for the following purposes, in line with Articles 5 and 6 of the KVKK:
- Creating and managing your customer account and membership,
- Carrying out reservation, sales, invoicing and payment processes,
- Planning and operating balloon flights, tours and experience services,
- Managing customer relations and handling requests and complaints,
- Performing statistical analyses and improving service quality,
- Fulfilling legal obligations, audits and reporting requirements,
- Sending promotional messages and campaigns, provided you have given your explicit consent.
4. Transfer of Personal Data
Your personal data may be transferred, with appropriate technical and administrative security measures, to:
- Business partners and suppliers (reservation systems, payment institutions, consultancy and support providers),
- Local or foreign service providers where data processing is necessary for service delivery,
- Competent public authorities where required by law,
- Cloud service providers and hosting companies located in Turkey or abroad,
in accordance with Articles 8 and 9 of the KVKK and the conditions stipulated therein.
5. Storage and Security of Personal Data
Personal data is stored for the period required by the relevant legislation and for the purposes for which it is processed. When these periods expire or the purposes no longer exist, personal data is deleted, destroyed or anonymised in accordance with applicable laws.
Dreamgifts implements appropriate technical and organisational measures to protect your personal data, including security controls for servers, databases and access management.
6. Use of Cookies
Cookies are small text files placed on your device (computer, tablet, smartphone etc.) when you visit our website via your browser. Cookies enable certain information about your visits (such as language preference, basket content and site usage) to be remembered.
The following types of cookies may be used on our website:
- Strictly necessary cookies: Required for the basic functioning of the site.
- Functional cookies: Help remember your preferences (such as language and region).
- Analytical cookies: Used to analyse traffic and usage, allowing us to improve our services.
- Marketing cookies: Used, where applicable, to provide you with content and advertisements that may be of interest.
You can manage or disable cookies through your browser settings. However, if you choose to block cookies, some features of the website may not function properly.
7. Your Rights Under KVKK
Pursuant to Article 11 of the KVKK, you may apply to Dreamgifts and request:
- Information on whether your personal data is processed,
- Details on the processing, if any,
- Information on the purposes of processing and whether it is used in line with those purposes,
- Information on third parties to whom your data is transferred, at home or abroad,
- Correction of incomplete or inaccurate data,
- Deletion or destruction of your personal data under the conditions set out in the KVKK,
- Notification of these corrections, deletions or destructions to third parties to whom data has been transferred,
- Objection to results arising to your detriment from the analysis of data exclusively by automated systems,
- Compensation for damages in case you suffer harm due to unlawful processing of your data.
8. Contact
For any questions, requests or applications regarding your personal data and this policy, you may contact us via:
Company: Dreamgifts (Kapadokya Han Tourism & Aviation Ltd.)
Address: Yeni Mah. Lale Cad. Koparan Sok. No:2/F, Merkez / NEVŞEHİR – Turkey
Phone: +90 532 669 12 05
E-mail: [email protected]
This Privacy & Cookie Policy may be updated from time to time. The latest version is always available at https://dreamgifts.tr.